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Terms and Conditions
About Us
This website www.wholelifewellbeing.com is operated by WholeLife Wellbeing. References to “we”, “us” and “our” are to WholeLife Wellbeing.
You can Contact Us through our website.
Acceptance of Terms
By accessing and using this website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use this website.
We may amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.
Territorial scope
This website is directed to users in the United Kingdom. We do not represent that content available on or through the website is appropriate for use or available in other jurisdictions.
If you access this website from outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws.
Availability of the website
We do not guarantee that this website, or any content on it, will always be available or uninterrupted.
We reserve the right, without notice, to suspend, withdraw, discontinue or change all or any part of the website. We shall not be liable if for any reason the website is unavailable at any time or for any period.
Permitted use
You agree to use the website only for lawful purposes. You must not use the website in any way that breaches any applicable local, national or international law or regulation.
You must not knowingly transmit, send or upload any data, or introduce any material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer or database connected to it.
You must not interfere with, damage or disrupt any part of the website or any equipment or network on which the website is stored.
You are responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and comply with them.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the website and in the material published on it. Those works are protected by copyright laws. All such rights are reserved.
Our status as the authors of content on the website must always be acknowledged.
You must not use any part of the content for commercial purposes without obtaining a licence from us to do so.
Third party content and links
Where the website contains links to other websites and resources provided by third parties, these links are provided for your information only.
Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Linking to our website
You may link to our homepage, provided you do so in a way that is fair and lawful and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our website in any website that is not owned by you or frame our website on any other site.
We reserve the right to withdraw linking permission without notice.
Viruses and security
We do not guarantee that the website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access the website. You should use your own virus protection software.
You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
Any breach of this provision may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities.
Disclaimer
The content on this website is provided for general information purposes only and does not constitute medical, legal or other professional advice.
You must obtain appropriate professional or specialist advice before taking, or refraining from, any action on the basis of the content on this website.
Although we make reasonable efforts to update the information on the website, we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or up to date.
Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the website or any content on it.
We will not be liable to any user for any loss or damage, whether in contract, tort including negligence, breach of statutory duty, or otherwise, arising under or in connection with use of, or inability to use, the website, or use of or reliance on any content displayed on the website.
In particular, we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.
Governing law and jurisdiction
These terms of use, their subject matter and their formation are governed by the laws of England and Wales.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Scotland or Northern Ireland, you may also bring proceedings in your country of residence.
Membership Commitment & Tiered Access
WholeLife Wellbeing memberships represent a 12-month commitment to holistic health. By registering, you are entering a fixed 12-month membership agreement.
Service Access: Your membership grants access to a specific tier of services as selected at registration. Depending on your package, this will include a curated mixture of:
Coaching & Personal Development
Wellness Programmes, Workshops & Clubs
In-person or Virtual Classes
Wellness Retreats
The Virtual Wellness Hub (On-demand resources and digital community)
Payment Structure
Registration Deposit: A 10% non-refundable deposit of the total 12-month membership fee is required upon registration to secure your place and activate your access.
Instalment Plan: The remaining balance is payable in 11 equal monthly instalments, debited automatically starting one month after your deposit payment.
Annual Commitment: As this is a fixed 12-month contract, the 10% deposit and subsequent instalments are mandatory. If a membership is cancelled before the term ends, the remaining balance of the full 12-month contract may become due immediately.
Individual & Organisational Tiers
Individual Access: Membership benefits and Virtual Wellness Hub credentials are exclusive to the registered member.
Organisational Tiered Attendance: Registered organisations are permitted unlimited attendance across scheduled classes and clubs for a fixed number of participants. This number is dictated by the specific payment tier selected.
Registration Lead Time: All participating individuals (including team members) must be registered at least 7 days prior to attending their first session or workshop.
Venue Responsibilities: For bespoke in-person workshops, the organisation is responsible for the venue booking and associated costs.
Attendance & Credits
Class Credits: If WholeLife cancels a class included in your specific package, a £5 credit per class will be applied to your account.
No Rollovers: Unused monthly allocations (such as coaching or class sessions) do not roll over to the following month; we encourage consistent engagement for the best holistic results.
Health, Safety & Medical Requirements
Medical Disclosure: All members must complete a Wellness Intake Form.
Pre-existing Conditions: Members with existing medical conditions must provide a formal medical letter or "Fit for Travel" certificate before participating in retreats or intensive physical programmes.
Lifestyle Advisory: Our services are proactive lifestyle solutions. You must consult your GP before starting new nutritional or physical protocols.
Cancellation & Termination
Notice Period: To prevent automatic renewal at the end of the 12-month term, written notice must be sent to wholelifewellbeinglifestyle@gmail.com at least 30 days prior to your anniversary date.
Refunds: All fees are non-refundable. Discretionary refunds for extreme extenuating circumstances are processed at the end of the calendar month.
Charitable Giving
The WholeLife Promise: We are proud to support our community. 10% of your total membership fee is donated to our charity partner/s. This donation is calculated based on the retail price, excluding VAT, postage, and packaging.
Scope of Service & Medical Safety
Holistic Approach: WholeLife Wellbeing (WLW) provides coaching and programmes focused on holistic health, gut health advocacy, and personal development. These are proactive lifestyle solutions designed to support your body’s natural systems.
Medical Disclaimer: Our services are not a substitute for clinical therapy, medical intervention, or professional dietetics. We do not diagnose, treat, or cure medical or mental health conditions.
Mandatory Consultation: You must consult your GP before starting a programme if you have pre-existing medical conditions, mental health challenges, or are taking medication. If you experience "red flag" digestive or health symptoms during the programme, you agree to pause sessions and seek immediate medical advice.
Liability: You accept full responsibility for your participation and for any lifestyle changes you choose to implement.
Registration & Payment Terms
Non-Refundable Deposit: A 20% deposit is required upon registration to secure your place. This deposit is non-refundable.
Balance Payments: The remaining balance is due by return from the programme delivery date.
Advance Registration: All participants must be fully registered and have completed their wellness consultation form at least one week (7 days) before the programme start date.
Scheduling & Attendance
Booking: You are responsible for scheduling your sessions via our website booking system.
Rescheduling: You may move a scheduled session up to one week (7 days) in advance. Changes requested with less than 7 days' notice are not guaranteed and may be forfeited.
Non-Attendance: If you do not attend a scheduled session and have not provided the required notice, the full balance for that session will be debited.
Organisational & Corporate Bookings
Unlimited Attendance: For programmes booked by organisations, unlimited attendance is permitted for their members/employees, subject to venue capacity and safety limits.
Registration Deadline: All individual participants within the organisation must be registered at least one week (7 days) prior to the event start date to ensure materials and digital access are prepared.
Venue Responsibility: For in-person workshops, the organisation is responsible for the booking and cost of the venue. The venue must meet health and safety standards suitable for the physical activities
Provision of WholeLife Plant-Based Nutrition & Refreshments
Service Scope: Where specified, WholeLife Wellbeing (WLW) will provide 100% plant-based nutrition and refreshments. All food is prepared with a focus on holistic gut health using natural, botanical ingredients.
Allergen Disclosure: All participants must disclose any food allergies or severe intolerances at least 7 days prior to the event via the registration form.
Allergen Warning: While we take every precaution, food is prepared in an environment that handles nuts, seeds, celery, and gluten. We cannot guarantee a 100% allergen-free environment for those with severe airborne or cross-contamination sensitivities.
Dietary Requirements: We endeavour to cater to specific dietary needs (e.g., gluten-free) if notified in advance, but this is subject to availability and prior agreement.
Cancellations & Refunds
Notice Period: Personal cancellations for full programmes must be made at least one month (30 days) in advance in writing to wholelifewellbeinglifestyle@gmail.com
Discretionary Refunds: Refunds are applied on a strictly discretionary basis (excluding the 20% deposit). Approved reimbursements are processed at the end of the calendar month.
WLW Cancellation: If WLW cancels a session, an alternative date will be provided.
Professional Standards & Data
Confidentiality
All coaching conversations and personal information shared during programmes are strictly confidential.
The General Data Protection Regulation (GDPR)
Your health data and intake forms are stored securely in accordance with UK GDPR and will never be shared with third parties without your explicit consent. Further details on how we collect and use your data can be found in our Privacy Policy.
Scope of Service & Medical Safety
Holistic Approach: WholeLife Wellbeing (WLW) provides coaching and programmes focused on holistic health, gut health advocacy, and personal development. These are proactive lifestyle solutions designed to support your body’s natural systems.
Medical Disclaimer: Our services are not a substitute for clinical therapy, medical intervention, or professional dietetics. We do not diagnose, treat, or cure medical or mental health conditions.
Mandatory Consultation: You must consult your GP before starting a programme if you have pre-existing medical conditions, mental health challenges, or are taking medication. If you experience "red flag" digestive or health symptoms during the programme, you agree to pause sessions and seek immediate medical advice.
Liability: You accept full responsibility for your participation and for any lifestyle changes you choose to implement.
Registration & Payment Terms
Non-Refundable Deposit: A 20% deposit is required upon registration to secure your place. This deposit is non-refundable.
Balance Payments: The remaining balance is due by return from the programme delivery date.
Advance Registration: All participants must be fully registered and have completed their wellness consultation form at least one week (7 days) before the programme start date.
Scheduling & Attendance
Booking: You are responsible for scheduling your sessions via our website booking system.
Rescheduling: You may move a scheduled session up to one week (7 days) in advance. Changes requested with less than 7 days' notice are not guaranteed and may be forfeited.
Non-Attendance: If you do not attend a scheduled session and have not provided the required notice, the full balance for that session will be debited.
Provision of WholeLife Plant-Based Nutrition & Refreshments
Service Scope: Where specified, WholeLife Wellbeing will provide 100% plant-based nutrition and refreshments. All food is prepared with a focus on holistic gut health using natural, botanical ingredients.
Allergen Disclosure: All participants must disclose any food allergies or severe intolerances at least 7 days prior to the event via the registration form.
Allergen Warning: While we take every precaution, food is prepared in an environment that handles nuts, seeds, celery, and gluten. We cannot guarantee a 100% allergen-free environment for those with severe airborne or cross-contamination sensitivities.
Dietary Requirements: We endeavour to cater to specific dietary needs (e.g., gluten-free) if notified in advance, but this is subject to availability and prior agreement.
Cancellations & Refunds
Notice Period: Personal cancellations for full programmes must be made at least one month (30 days) in advance in writing to wholelifewellbeinglifestyle@gmail.com
Discretionary Refunds: Refunds are applied on a strictly discretionary basis (excluding the 20% deposit). Approved reimbursements are processed at the end of the calendar month.
WLW Cancellation: If WLW cancels a session, an alternative date will be provided.
Professional Standards & Data
Confidentiality: All coaching conversations and personal information shared during programmes are strictly confidential.
The General Data Protection Regulation (GDPR): Your health data and intake forms are stored securely in accordance with UK GDPR and will never be shared with third parties without your explicit consent. Further details on how we collect and use your data can be found in our Privacy Policy.
These Terms and Conditions apply to all participants regardless of nationality. By making a reservation, you agree to these terms and our Privacy Policy. This contract is governed by the laws and jurisdiction of the State of Montenegro.Booking & ConfirmationDeposit: A 50% non-refundable deposit is required upon registration to secure your accommodation and cover upfront administrative costs.Balance Payment (Stay): The remaining 50% balance for your stay must be paid no later than two months prior to the retreat start date. Monthly instalment plans are available upon request.Wellbeing Trips: Payments for additional wellbeing excursions must be settled three months in advance of the retreat start date.Effectiveness: A reservation is only considered effective once you receive a formal confirmation via Email or WhatsApp/Messenger acknowledging receipt of your deposit.Data Protection: We do not store or share banking data or personal information with third parties, in compliance with our Privacy Policy.Payment StandardsCurrency & Fees: WholeLife must receive the exact booking amount. Participants are responsible for all currency exchange variations and third-party banking fees. For bank transfers, please ensure you instruct your bank that all transfer fees are to be charged to the sender.Reference: Please include the retreat name, date, and your email in all payment references.AccommodationAllocation: All rooms are available on a first-come, first-served basis. Room types and specific houses are confirmed only upon receipt of your deposit.Travel & DocumentationExclusions: Retreat costs do not include flights, travel insurance, or transfers from your home to the airport.Transfers: We can assist in arranging trusted, competitively priced transfers from Dubrovnik (DBV), Tivat (TIV), or Podgorica (TGD). Fees for these services are paid directly to the driver.Passports & Visas: It is your sole responsibility to ensure you hold a valid passport and the correct tourist visas/health documentation for Montenegro. WholeLife is not liable for travel disruptions caused by incorrect documentation.Travel Insurance & Health RequirementsMandatory Insurance: You must hold valid travel insurance covering all retreat activities, including potential losses, cancellations, illness, and medical emergencies. You must carry a copy of your policy during the retreat.Existing Medical Conditions: If you have any pre-existing medical condition, chronic illness, or physical injury, you must provide a formal medical letter or "Fit for Travel" certificate from your GP or specialist before your place is confirmed.Pre-existing Conditions Disclosure: You must inform us of any health issues before booking. We reserve the right to cancel your reservation without refund if health problems are not disclosed. We may deny participation if we believe there is a risk to your physical or psychological health.Medical Fitness: It is your responsibility to consult a doctor to verify you are fit for the classes and physical activities provided.Injury Protocol: If you experience pain or injury during any activity, you must stop immediately and contact a staff member.Pregnancy: Women between 12–28 weeks gestation must provide a doctor’s letter confirming fitness to travel and participate. It is recommended that pregnant participants have prior experience in the types of holistic classes we offer.Environment: Our retreats may be located in rural areas with uneven terrain; WholeLife is not responsible for injuries sustained due to natural ground conditions.Activity Safety (Boats & Transfers)Boat Trips: Life jackets are mandatory and will be provided. Guests with prior neck or back injuries must inform us in writing before the trip. Guests accept full liability for any injuries sustained during boat excursions.Vehicle Transfers: Seat belts must be worn at all times during road transfers.Cancellation PolicyBy YouDeposit – The initial 50% deposit is strictly non-refundable.Cancellations – We ask that cancellations are made more than 90 days before your retreat start date to be eligible for any partial refund of additional payments. For cancellations made 90 days or less before the retreat, all money paid up to that date is retained.Transfers – You are welcome to transfer your spot to someone else, provided they register and complete the payment process independently.Rescheduling – In extenuating circumstances, we are happy to consider rescheduling your place at our sole discretion.By UsMinimum Numbers – A minimum of 4 participants is required to run the retreat. If this is not met, we may cancel up to 60 days before the start date and will refund your balance.Conduct – We reserve the right to cancel a booking immediately without a refund if a guest is verbally or physically abusive to staff or other participants.LiabilityAmendments: We reserve the right to make changes to the schedule, class instructors, or activities at any time.Force Majeure: WholeLife does not accept liability for cancellations, delays, or changes caused by war, threat of war, terrorist activity, industrial action, civil strife, or natural disasters.
Payment Schedule: Payment is required at the time of booking to secure your place. Attendance & Rescheduling: If you are unable to attend your booked session, we will endeavour to move your booking to an alternative date. This is subject to availability, and while we will do our best to accommodate you, it is not guaranteed.Refund Policy: With the exception of documented extenuating circumstances, all payments (including deposits) are non-refundable.Liability: Registered participants accept full liability for their own health and well-being. Participation is at your own risk, and you agree to follow all safety guidance provided.Plant-Based Nutrition: All refreshments provided are 100% plant-based. Participants must disclose any food allergies or severe intolerances at least seven days prior to the event.
Health, Safety & Medical Disclaimer
Medical Referral: Our classes and products are part of a holistic wellness and gut health service designed as a proactive lifestyle solution. They are not a substitute for professional medical advice, diagnosis, or treatment. If you are unwell, have a pre-existing medical condition, or are taking prescribed medication, you must consult your GP before participating.
Screening: Upon registration, you are required to disclose any health challenges, wellness concerns, or injuries. This information is held securely in accordance with UK GDPR.
Liability: While exercise modifications are always provided, you choose the level of intensity suitable for you. By participating, you accept full liability for your actions and waive WholeLife of responsibility for injuries resulting from non-disclosure of medical conditions or over-exertion.
Class Attendance & Punctuality
Start Time: Please arrive 5-10 minutes prior to the official start time.
Late Arrival: For your safety, a full warm-up is mandatory. If you arrive after the Breath work & Tai Chi Flow section has concluded, you will not be permitted to join the class.
No Rollovers for Lateness: Classes will not be rolled over or refunded if you miss the session due to late arrival.
Missed Classes & Holiday Policy
Attendance: We cannot automatically carry over missed classes. Credits are issued solely at our discretion for extenuating circumstances.
Bank Holidays: If a class is scheduled and goes ahead on a Bank Holiday, it will not be carried forward if you choose not to attend. If WholeLife is unable to deliver a class (e.g., due to a holiday closure or instructor illness), a credit or rollover will be applied.
Provision of WholeLife Plant-Based Nutrition & Refreshments
Service Scope: Where specified, WholeLife Wellbeing (WLW) will provide 100% plant-based nutrition and refreshments. All food is prepared with a focus on holistic gut health using natural, botanical ingredients.
Allergen Disclosure: All participants must disclose any food allergies or severe intolerances at least 7 days prior to the event via the registration form.
Allergen Warning: While we take every precaution, food is prepared in an environment that handles nuts, seeds, celery, and gluten. We cannot guarantee a 100% allergen-free environment for those with severe airborne or cross-contamination sensitivities.
Dietary Requirements: We endeavour to cater to specific dietary needs (e.g., gluten-free) if notified in advance, but this is subject to availability and prior agreement.
Product Quality & Health & Safety100% Natural: All products are formulated with 100% organic, natural, and botanical ingredients.Medical Disclaimer: These products are part of a holistic wellness and gut health service designed to support your body’s natural balance. They are a preventative lifestyle solution and not a substitute for medical treatment.Seek Medical Advice: If you are unwell, pregnant, breastfeeding, or taking medication, you must consult your GP before use. Discontinue use immediately if an adverse reaction occurs.Delivery & Returns (UK Law Compliance)Standard Delivery:£5.99 for standard delivery to mainland postcodes across the United Kingdom.Please allow 5 to 7 working days for standard delivery. A signature is required upon delivery. The courier will notify you by email or text message. We cannot accept liability for items left in a nominated safe place.We currently do not offer delivery to the Isle of Man, Guernsey, Jersey, Northern Ireland or Ireland.All prices are shown in Great British Pounds Sterling (GBP)
Refund Policy: Due to the nature of our botanical products and for hygiene and health protection reasons, items are non-refundable once the seal is broken or the packaging is opened.Cancellations: In line with UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt, provided the items remain unopened and in their original sealed condition.Replacements & SuitabilityIf a product is found to be unsuitable for your specific wellness needs, we will endeavour to provide a suitable alternative. This is subject to consultation and stock availability. We cannot guarantee an immediate replacement if supplies are limited. Charitable Contribution100% of your contribution (the RRP) will be donated directly to our charity partner, Monastery Zdrebaonik.Please note this donation excludes costs related to VAT, postage, and packaging.Allergy Advice & Safety InformationIngredients & Allergens: Our products are made with 100% organic, botanical ingredients. While we take every precaution to prevent cross-contamination, our products are prepared in a facility that also handles nuts, seeds, celery, and cereals containing gluten.All of the 14 major allergens used as intentional ingredients are highlighted in BOLD in our ingredients list.Cereals containing Gluten (wheat, rye, barley, oats, spelt, kamut)Crustaceans (e.g., prawns, crab, lobster)EggsFishPeanutsSoybeansMilk (including lactose)Tree Nuts (e.g., almonds, hazelnuts, walnuts, cashews, pecans, brazil nuts, pistachios, macadamia)Celery (including stalks, leaves, and seeds)Mustard (including seeds and powders)Sesame SeedsSulphur dioxide and sulphites (at concentrations above 10 mg/kg or 10 mg/L) Lupin (a common legume in holistic baked goods and vegan products) Molluscs (e.g., mussels, oysters, squid)
Holistic Wellness Limonene & Linalool: Found in citrus oils, lavender, and mint.Citral, Geraniol, & Citronellol: Found in lemongrass, rose, and geranium.Cinnamal: Common in spiced formulations. Cold-Pressed Carrier Oils (Nut & Seed Allergens)Carrier oils can trigger severe responses in individuals with tree nut or seed allergies. [1]Almond Oil (Prunus amygdalus dulcis)Argan Oil (Argania spinosa)Macadamia Seed Oil (Macadamia integrifolia)Sesame Seed Oil (Sesamum indicum) Botanical ExtractsAsteraceae / Compositae Family: Chamomile, Calendula (marigold), Arnica, and Yarrow are the most frequent culprits for contact allergies in natural cosmetics.Aloe Vera: Highly therapeutic, but a known contact allergen for sensitive skin types.Tea Tree Oil: Can oxidize over time and become a strong sensitizer. Natural Hair-Specific TriggersHenna: Often used in natural hair dyes.Wheat Germ / Hydrolysed Wheat Protein: Frequently added to shampoos for volume, posing a risk to people with celiac disease or wheat allergies who might accidentally ingest it. Tinctures and Elixirs (Ingestible Allergens)Grain Alcohol (Ethanol): If derived from wheat, corn, or rye, it can cause reactions in hypersensitive individuals.Vegetable Glycerine: Often derived from soy, coconut, or palm. High-Risk Ingestible BotanicalsBee Products: Propolis, royal jelly, or honey used in elixirs can trigger severe anaphylaxis in individuals allergic to bee stings or pollen.Mushroom / Mycelium Extracts: Reishi, Chaga, and Lion's Mane must be clearly highlighted for individuals with mold or fungus allergies.Balsam of Peru (Myroxylon pereirae): Frequently used in herbal compounds, it shares cross-reactive compounds with cinnamic derivatives and vanilla. Liquorice Root: Can impact blood pressure and cause adverse interactions.Precautionary Warning: This product may contain traces of [Specific Allergen, e.g., Tree Nuts].
User Safety:Check Before Use: Always review the full ingredient list on the packaging before use if you have a known allergy.Patch Test: For topical products, we recommend a 24-hour patch test on a small area of skin.Medical Advice: If you have a severe allergy, are pregnant, or are taking medication, please consult your GP or a medical professional before incorporating new botanical products into your wellness routine.
IntroductionThis Privacy Policy describes how your personal information is collected, used and shared when you visit or complete an action on www.wholelifewellbeing.com (the Site).This privacy notice explains how we collect and process your personal data through your use of our Site. We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.YouYou must be over 13 years of age to provide us with your personal data. We do not knowingly collect data relating to children.It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes at any time.What personal information do we collect and how do we process it?Personal data means any information that can identify an individual. It does not include anonymised data.When you visit the Site, we may automatically collect information about your device, including your web browser, IP address, time zone and cookies installed on your device. We also collect information about how you interact with the Site.We may process the following categories of personal data:Communications DataIncludes any communication you send to us via contact forms, email, telephone, text or social media.We process this data on the basis of legitimate interests to communicate with you, maintain records and establish or defend legal claims.Customer DataIncludes information such as your name, email address, phone number, billing address, delivery address where applicable, and any details relating to enquiries, quotations, invoices or services you request from us.We process this data to manage our communications with you, provide quotations and invoices, fulfil agreed services or orders, and maintain records of our business transactions.User DataIncludes data about how you use our website and any content you post.We process this data on the basis of legitimate interests to operate and secure our website and ensure relevant content is provided.Technical DataIncludes data such as IP address, browser details, page views, navigation paths, time zone settings and device information.We process this data on the basis of legitimate interests to analyse usage, improve our website, protect our business and inform our marketing strategy.Marketing DataIncludes your preferences in receiving marketing communications and your communication preferences.We process this data where you have given consent, or where permitted under the Privacy and Electronic Communications Regulations (PECR), such as where you have previously engaged with us and have not opted out. You can opt out of marketing at any time.Sensitive DataWe do not collect sensitive personal data. This includes data relating to ethnicity, religion, political opinions, sexual orientation or criminal convictions.We will only use your personal data for the purpose it was collected or a reasonably compatible purpose where necessary and permitted by law. We do not carry out automated decision making or profiling.How we collect your dataWe collect data when you provide it directly, such as completing forms or contacting us. We also collect data automatically through cookies and similar technologies. In addition, we may receive data from third parties such as analytics providers, payment processors and advertising networks.Please refer to our Cookie Policy for further details.We use a website hosting and platform provider which processes personal data on our behalf. When you visit our website, the platform may automatically collect certain information including your IP address, device and browser information, pages visited, time spent on the site and interactions with content. This data is used to ensure the website functions correctly, to maintain security and to provide analytics on how the website is used.If you submit information through our website, such as via contact forms, this data is stored within the platform so that we can respond to your enquiry and maintain records of our communications and transactions. Marketing CommunicationsWe may send you marketing communications where you have given consent, or where you have previously engaged with us, requested information or used our services and have not opted out.You can unsubscribe at any time using the link in any communication or by Contacting Us.We will never share your personal data with third parties for their own marketing. Disclosures of your personal informationWe may share your data with service providers who provide IT and system administration services, professional advisers such as lawyers, accountants and insurers, government authorities where required, and third parties in the event of a business sale or restructure.All third parties are required to process your data in accordance with the law and only on our instructions.International TransfersSome of our service providers may be based outside the UK. Whenever your personal data is transferred outside the UK, we ensure appropriate safeguards are in place. These may include transfers to countries deemed to provide an adequate level of protection, or the use of approved contractual arrangements such as the UK International Data Transfer Agreement or the UK Addendum to Standard Contractual Clauses.Our website platform is hosted and operates globally. This means your personal data may be stored and processed outside the UK, including in countries such as the United States and Israel. Where this occurs, appropriate safeguards are in place in accordance with UK data protection law to ensure your personal data remains protected.Data SecurityWe have appropriate security measures in place to prevent your personal data from being lost, used, altered, disclosed or accessed without authorisation. Access to your personal data is limited to those who have a business need to know and who are required to keep it confidential.Data RetentionWe will only retain your personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting and reporting requirements.Your Legal RightsUnder the UK General Data Protection Regulation and the Data Protection Act 2018, you have rights including the right to access, correct, erase, restrict or object to processing, request transfer of your data, and withdraw consent where applicable.If you wish to exercise any of your rights, please Contact Us.You will not normally have to pay a fee, although we may charge a reasonable fee or refuse a request if it is clearly unfounded or excessive.We may need to verify your identity before responding to your request. We aim to respond within one month. In some cases, where requests are complex, this may be extended.You have the right to lodge a complaint with the Information Commissioner’s Office. We would, however, appreciate the opportunity to resolve your concerns first.Third Party LinksThis website may include links to third party websites. We are not responsible for their privacy policies and encourage you to read them separately.CookiesYou can control cookies through your browser settings. Please note that disabling cookies may affect how the website functions. For full details, please refer to our Cookie Policy.Data ControllerWholeLife Wellbeing is the data controller responsible for your personal data.Registered Company Name: WholeLife WellbeingData Controller Name: Tanja KuveljicRegistered Office: Bromham, BedfordshireEmail: wholelifewellbeinglifestyle@gmail.comIf you have any queries regarding this policy or how we use your data, please Contact Us.
www.wholelifewellbeing.com (the “Site”) uses cookies, small text files that are placed on your computer to help the site provide a better user experience.
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As a rule, cookies will make your browsing experience better. Cookies perform a wide range of different functions, such as letting you move between pages efficiently, storing your preferences and generally enhancing the online visitor experience. They also help improve the relevance of content you see.
However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at
https://www.allaboutcookies.org which offers guidance for all modern browsers.
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your computer, mobile or other device when you visit a website. Cookies are useful because they allow a website to recognise your device, preferences and can be used to improve your online experience.
These cookie files are then transmitted back to the originating website each time you subsequently visit or by other websites that recognise that cookie. These are helpful as they permit a website to recognise a user’s device.
Types of cookies include:
Persistent Cookies are cookies that stay on your computer, mobile or other device for a specified period of time and are activated every time the originating website that created the specific cookie is visited.
Session Cookies are temporary cookies that enable website operators to connect the actions of a user during a browser session. Session cookies are deleted when the browser is closed.
Types of Cookies We Use
Functional
These cookies are used to ensure you can correctly navigate our website and access core features such as forms, your login and page navigation.
Performance
These cookies are used to analyse trends, administer the website, track visitor movements and gather aggregated information for reporting purposes. This helps us improve our website. This may include analytics tools such as Google Analytics or similar technologies.
We Do Not Use Cookies for Advertising Profiling
We do not use cookies for personalised advertising or behavioural profiling. Any analytics or technical data collected is used only to improve website performance, security and user experience.
How to Manage Cookies
All recent versions of popular browsers give you a level of control over cookies. You can set your browser to accept or reject all or certain cookies. For instructions on how to manage cookies, please read the Help section of your browser or visit https://www.allaboutcookies.org. Please be aware that some areas of our website may not function correctly if cookies are disabled.
Data Controller
WholeLife Wellbeing is the data controller responsible for your personal data, you can find all details within our Privacy Policy.
If you have any queries concerning our use of your personal information, please Contact Us.
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